Data Protection

Kelagor Privacy Policy — Your Data Is Safe With Us

This page provides a full and transparent account of how kelagor collects, uses, and protects your personal information.

Last Updated: 1 January 2026

We are committed to protecting your privacy

The measures we take to protect your data on Kelagor

SSL encryption

All data transfers on the Kelagor platform are secured with 256-bit SSL encryption. From your login credentials to payment data — everything travels through encrypted channels.

Secure data storage

Your personal information is stored on secure servers. We conduct regular security audits and follow industry-leading security protocols.

Never Sold to Third Parties

Kelagor never sells your personal information to advertisers or third parties. Your data is used solely for the purpose of operating our services.

KYC Verification Security

Documents submitted for identity verification are stored with strict security measures and may only be shared with authorities when required by law.

In Your Control

You can request to view, correct, or delete your data at any time. You may also opt out of promotional emails whenever you choose.

International standards

Kelagor adheres to international data protection standards. Our Privacy Policy is reviewed regularly and updated as needed.


By creating an account or using kelagor's services, you confirm that you have read and agreed to this Privacy Policy. This Policy applies alongside our Terms and Conditions.

01. Introduction

Kelagor (www.kelagor.biz) is a trusted online betting and gaming platform. We are deeply committed to protecting our users' privacy. This Privacy Policy explains what information Kelagor collects, why it is collected, how it is used, and how it is kept secure.

This policy applies to the Kelagor website, mobile app, and all digital services. We comply with applicable data protection laws in Bangladesh and all other regions where we operate.

Our Privacy Policy is written in plain, easy-to-understand language so every user can follow it. If you have any questions, reach us at support@kelagor.biz.

02. Information We Collect

2.1 Directly Provided Information

The following information is collected when you register or use our services on Kelagor:

  • Full Name & Date of Birth
  • Mobile number and email address
  • Residential address
  • National ID or passport number (for KYC verification)
  • Mobile banking number (for payments)
  • Username & password (encrypted)

2.2 Automatically Collected Information

Some information is collected automatically while you use Kelagor:

Data type Why it is collected
IP address Security & Location Verification
Device information Service optimization
Browser Type Compliance assured
Login Time & Activity Security Monitoring
Betting History Service Delivery & Responsible Betting
Transaction details Financial records and fraud prevention

03. How We Use Your Information

Kelagor uses your information for the following purposes:

  • Account management: For registration, login, and account verification
  • Service Delivery: To provide betting, payments, bonuses, and other benefits
  • Security: To prevent fraud, money laundering, and unauthorized access
  • Legal Compliance: To meet KYC, AML, and other legal obligations
  • Support: For customer support and issue resolution
  • Improvement: To improve platform performance and enhance user experience
  • Responsible Betting: To identify unusual betting patterns and provide appropriate support
  • Contact: To send important updates and promotions (with your consent)

Kelagor never sells your data to third parties for advertising or commercial gain.

04. Data Sharing

Kelagor does not generally share your personal information with third parties. However, limited data may be shared in the specific circumstances outlined below:

4.1 Service Providers

Limited data is shared with trusted third parties for payment processing (Mobile Pay, Nagad, Rocket), technology infrastructure, and customer support. These parties operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed in response to a court order, regulatory directive, or lawful request from law enforcement. In such cases, only the minimum necessary information is shared.

4.3 Business Changes

If Kelagor undergoes a structural business change such as a merger or acquisition, user data may be transferred to the new entity. Users will be notified in advance in such cases.

Kelagor never sells your personal data or uses it for marketing purposes without your consent.

05. Cookies Policy

Kelagor uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

5.1 Types of Cookies

  • Essential cookies: Required for login sessions and core platform functionality
  • Performance cookies: Helps monitor site speed and performance
  • Functionality Cookies: Remembers your preferences and settings
  • Analytics cookies: Used to analyze overall usage patterns

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some Kelagor features.

06. Data Retention Period

Kelagor retains your data only for as long as necessary or legally required. General guidelines:

  • Account Information: For the duration of the active account and up to 5 years after closure
  • Transaction records: Minimum 7 years as required by financial regulations
  • KYC documents: As required by legal obligations
  • Support records: 2 years after resolution
  • Cookies Data: Up to 2 years from session (depending on type)

After the specified retention period, data is securely deleted or anonymized.

07. Your Rights

As a kelagor user, you have the following rights over your personal data:

1
Right to Access Your Data

You can request to see what information Kelagor holds about you at any time.

2
Right to rectification

You may request corrections to any inaccurate or outdated information.

3
Right to erasure

You may request deletion of your data, except where retention is required by law.

4
Right to Restrict Processing

You may request that we stop using your data for specific purposes.

5
Right to data portability

You may request a copy of your data in a structured, portable format.

6
Right to Withdraw Consent

You may withdraw consent for promotional communications at any time.

To exercise any of the rights listed above, email us at support@kelagor.biz. We aim to respond within 30 business days.

08. Minors

Kelagor strictly does not collect data from anyone under the age of 18. Our registration process includes an age verification step.

If we become aware that a minor's information has been collected inadvertently, we will immediately delete that data and close the associated account.

If you believe a minor is using Kelagor, please contact us immediately at support@kelagor.biz.

09. Security Measures

Kelagor uses industry-leading technology to keep your data safe:

  • SSL/TLS encryption: 256-bit encryption for all data transmissions
  • Firewall: Advanced firewall protection to block unauthorized access
  • Two-Step Verification: Two-Factor Authentication (2FA) to secure your account
  • Regular audits: Regular audits to identify and address security vulnerabilities
  • Restricted access: Staff are granted access only to the information they need
  • Data Backup: Encrypted backups stored on secure servers

Please note, however, that no internet transmission can be guaranteed to be 100% secure. On your end, use a strong password and never share your account credentials with anyone.

10. Policy Changes

Kelagor may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised and registered users will be notified by email.

A notice will be posted on the platform for any significant changes. Continuing to use Kelagor after such changes means you accept the updated policy.

Visit this page regularly or keep our email notifications enabled to stay up to date on the latest Privacy Policy changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

  • Email: support@kelagor.biz
  • Live Chat: 24/7 on website and app
  • Language: Support available in both Bengali and English

Our data privacy team is always ready to help with any questions you may have. We typically respond within 48 hours.


Your data is safe — play with peace of mind

Kelagor takes your privacy seriously. Open an account today and start your journey on Bangladesh's most secure betting platform.


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